Terms and conditions
These are the rules for buying from Joss Living. They are written to be read. If anything is unclear, ask us before you order.
Using these terms
These terms apply to every order you place on this site. By placing an order you agree to them. Please read them alongside our Delivery and returns page, Privacy policy and Cookie policy.
Our products
We try to show our products as clearly as we can. Colours can look a little different on different screens, so the photos are a guide. Details such as materials, sizes and care instructions are given on each product page.
Prices and payment
All prices are in pounds sterling (£).
Placing an order
You place an order by following the steps at checkout. You can check and change your order before you pay. If we cannot supply something you have ordered, for example because it is out of stock, we will tell you as soon as we can and refund anything you have paid for it.
Delivery and returns
Delivery and returns are explained on our Delivery and returns page.
If something is faulty
Your legal rights are not affected by anything on this page. If something you buy from us is faulty, not as described or not fit for its purpose, you may be entitled to a repair, replacement, refund or price reduction. Get in touch through our contact page and tell us what is wrong.
Our responsibility to you
Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud or for anything else the law does not allow us to limit.
Our content
The words, photos, logo and design on this site belong to Joss Living or are used with permission. Please do not copy or reuse them without asking us first.
Complaints
If something is not right, please tell us first through our contact page. We would like the chance to fix it.
Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on the site on the day you place it.
Seller details and cancellation rights
Good to knowThe seller's legal name, address, your right to cancel and the governing law are being confirmed with the shop owner and a legal adviser, and will be added here before the shop takes orders.